Telephone (Landline) FAQ
Come into the telephone office at TOUA and complete the new service application. There is an installation fee of $38.00 for new service. If there has never been service there before, there are two documents that are needed before installation: 1) Land Assignment 2) District Resolution.
Electric FAQ
Yes. If you have never had a bill with TOUA, the deposit amount is $400 for electric/water services. You may call TOUA’s water and electric billing department for questions regarding the deposit. If you have had any type of service with TOUA and your account(s) are in good standing, your deposit will be waived. You may not have to pay the deposit if you can provide a letter of credit from a previous utility company where you were not delinquent more than twice during a 12-month period. TOUA does require a completed customer information form. This form will provide basic information necessary to establish your account, such as billing address, contact information, etc.
Water FAQ
Prior to establishing your home site we encourage you to contact TOUA Water Department (520) 383 – 5831 to evaluate if your home can be served properly with water and wastewater services.
Cellular FAQ
TOUA offers an unlimited plan for $65 per month. Additional lines can be added for $50 per month. We offer a discounted unlimited plan for students and military for $55 per month. We also have a data only plan for $55 per month and a talk and text only plan for $45 per month.
Propane FAQ
TOUA will fill a tank that belongs to a customer, if the customer comes in to apply for service. Once an application is on file, and propane is prepaid, a delivery can be scheduled. TOUA will not deliver to a competitor’s tank (Barnettes, Amerigas, etc.).
TOUA Network FAQ
Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity. Network management includes congestion- and security-protocol-management. While maintaining its network, TOUA is also promoting the dynamic benefits of an open and accessible internet. The broadband experience of TOUA’s customers will generally not be impacted by the industry-standard network management techniques used by the Tohono O’odham Utility Authority.
SmartHub Bill Pay FAQ
Both platforms are part of TOUA’s online account management system for members. The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. The free mobile app is available to download and install on mobile devices and tablets.
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