Self-Service Telephone Options

The PUD is always looking for ways to enhance customer service. For your ease and convenience, we are proud to provide 24-hour access to your account information through our automated phone service.

Our voice recognition system was upgraded in 2019 to improve response capabilities for all customers, including our customers who speak Spanish.

Here are just some tasks you can easily accomplish when you call [phone]:

• Report an outage
• Obtain your current charges, due date and past due amount, if any
• Confirm your last payment amount and the date received
• Make a payment on your account

For verification, please be ready to speak or enter a combination of either your phone and house number, or your account and house number.

If you have any trouble, our experienced Customer Service Representatives, located right here in Snohomish County, will be available to help you.