Need Help? We're Always Here

Find answers to frequently asked questions about our online services, outages, and commission meetings

• FAQ
• Bandera Electric Coop FAQs
• Forgot My Password
• Customer Rights
• Self-Service Telephone Options
• Announcements
• Fallen Power Lines
• Payment & Billing Options
• How to Pay A Bill
• Can I pay my bill online?
• When is my payment due?
• Start/Stop/Transfer Service
• How to Start Service
• Is there a fee for turning on my electrical service?
• Outages
• Make An Appointment Bandera Electric Cooperative (BEC)
• How to Report an Outage
• Is there a way to hook up an emergency generator when the lights go out?

Making a difference in our customers’ lives by safely providing quality power and water in a cost-effective and envir...

• Water
• Start/Stop Service
• Billing Issue
• Water Leak
• Electric Vehicles
• Benefits of Electric Vehicles (EVs)
• Charging at Home
• Electric Vehicle Overview
• Solar Options
• Rooftop Solar
• Solar Options
• Winter Storm Preparations
• If the Power Goes Out
• How to use the Outage Map
• How the PUD Prepares for Storms
• Metering
• Metering Procedures

We provide energy solutions tailored for your business. Investing in energy-efficiency upgrades and incentive program...

• Small Businesses
• What is a demand charge?
• EnviroStars Green Business Program
• Direct Install Requests
• Business Energy Advisory
• Program Overview
• Limiting Power Factor Adjustment
• Rebates & Incentives
• Current Rebates
• Building Efficiency Projects
• Real Estate/Easements
• Will I be paid for granting an easement?
• Property Easements for PUD System Improvements
• Size and Placement of Capacitors
• Can the PUD guarantee a constant uninterrupted power supply?

Thanks to you, our region has been a conservation leader for over 40 years. Not sure what conservation measures are r...

• Heating
• Heating Rebate Incentives
• Weatherization
• Home Improvements
• Build Better Homes
• Climate Change Policy
• Water Conservation Tips
• Program Eligibility
• Solar Programs
• Planet Power
• Solar Installation at the PUD

We value learning and are committed to providing quality educational materials, programs and information.

• Electrical Safety
• Electrical Safety Tips
• Overview Video
• Career Resources
• Careers Overview
• The Apprenticeship Advantage
• Classroom Presentations
• Classroom Presentations: Water
• Classroom Presentation: Electrical Safety
• Family Resources
• Energizing Activities at Home
• Top 10 Tips to save more water and energy

Clean, renewable power... Our future includes a diversified mix of green resources with an eye on our environment.

• Hydroelectric
• Jackson Hydro Project
• Hydro Power Overview
• Biogas
• Qualco Energy
• Wind
• Customer Wind Installations
• Hay Canyon Wind Project
• Solar
• Solar Energy Overview
• Energy Storage
• Why Energy Storage?

• FAQ
• How to sign up for fiber internet
• How to troubleshoot your fiber internet