Search above, or browse through the topics below to find answers to your questions
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General
Find answers to frequently asked questions about our online services, outages, and commission meetings
- FAQ
- Bandera Electric Coop FAQs
- Forgot My Password
- Customer Rights
- Self-Service Telephone Options
- Announcements
- Fallen Power Lines
- Payment & Billing Options
- Can I pay my bill online?
- Payment Options
- When is my payment due?
- Start/Stop/Transfer Service
- How to Start Service
- Is there a fee for turning on my electrical service?
- Outages
- Make An Appointment Bandera Electric Cooperative (BEC)
- How to Report an Outage
- Is there a way to hook up an emergency generator when the lights go out?
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Residential
Making a difference in our customers’ lives by safely providing quality power and water in a cost-effective and envir...
- Water
- Start/Stop Service
- Billing Issue
- Water Leak
- Electric Vehicles
- Benefits of Electric Vehicles (EVs)
- Charging at Home
- Electric Vehicle Overview
- Solar Options
- Rooftop Solar
- Solar Options
- Winter Storm Preparations
- If the Power Goes Out
- How to use the Outage Map
- How the PUD Prepares for Storms
- Metering
- Metering Procedures
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Business
We provide energy solutions tailored for your business. Investing in energy-efficiency upgrades and incentive program...
- Small Businesses
- What is a demand charge?
- EnviroStars Green Business Program
- Direct Install Requests
- Business Energy Advisory
- Program Overview
- Limiting Power Factor Adjustment
- Rebates & Incentives
- Current Rebates
- Building Efficiency Projects
- Real Estate/Easements
- Will I be paid for granting an easement?
- Property Easements for PUD System Improvements
- Size and Placement of Capacitors
- Can the PUD guarantee a constant uninterrupted power supply?
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Conservation
Thanks to you, our region has been a conservation leader for over 40 years. Not sure what conservation measures are r...
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Education
We value learning and are committed to providing quality educational materials, programs and information.
- Electrical Safety
- Electrical Safety Tips
- Overview Video
- Career Resources
- Careers Overview
- The Apprenticeship Advantage
- Classroom Presentations
- Classroom Presentations: Water
- Classroom Presentation: Electrical Safety
- Family Resources
- Energizing Activities at Home
- Top 10 Tips to save more water and energy
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Power Supply
Clean, renewable power... Our future includes a diversified mix of green resources with an eye on our environment.
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Internet