Customer Rights

Customers (who are referred to in this summary as “you”) have the right to request that an independent hearing officer review certain decisions which have been made by Public Utility District No. 1 of Snohomish County (referred to in this summary as the “District”) and the right to have the District’s action stayed until the hearing officer completes the review. Your rights are conditioned upon meeting the requirements explained below.

Your request for a hearing must:

1. be made in writing, signed by you or by someone with legal authority to act on your behalf. A form to request a hearing may be obtained by contacting a Customer Service Representative at the telephone number provided at the end of this summary;
2. include a short, plain statement of both the decision to be reviewed and the relief which you are requesting; and
3. include an address to which notices, including notice of the hearing date and location, the decision of the hearing officer and any other written communications may be mailed to you.